DEREK
WILLIAMS
In just
5 years Derek
has become
recognised
as one of
the UK’s
leading business
development
gurus and
an expert
on Customer
Service.
His own firm
has won 5
national awards
for customer
service and
consequently,
Derek is in
demand across
the country.
He delivers
training programmes
and seminars
that are fast
paced, lively
and very inter-active.
In fact, Derek
is even happy
to speak in
what most
people regard
as “the
graveyard
slot”
– no
one ever falls
asleep when
Derek is on
stage.
You see,
Derek speaks
from the heart
with tremendous
passion and
energy. His
messages are
hard hitting
and inspirational.
And it’s
more than
just the theory
of service.
Derek demonstrates
in practical
ways how to
combine service
and marketing;
translating
service into
increased
profits. And
in case you
needed proof,
his company
won an Award
for Most Successful
Business in
the North
Herts Business
Awards 2000.
In addition
to working
with many
of the UK’s
best-known
businesses,
Derek is the
creator of
The WOW! Awards
– a
unique awards
scheme recognising
the good things
that happen
in business.
Derek has
worked as
an advisor
to the BBC
Watchdog –
Value for
Money programme
and presented
a feature
on customer
service from
London’s
Oxford Street.
His book
3-Dimensional
Care –
the complete
guide to winning
business through
customer service
was released
earlier this
year and orders
have been
received from
as far as
California.
Derek’s
varied list
of satisfied
customers
include KPMG,
Barclays,
Reuters, IBM
Sequent, Interflora,
HSBC, Lloyds,
Jongleurs,
The International
Party Show,
Business Link
Hertfordshire
and BBC Television.
He is currently
working with
NHS advisors
to develop
service excellence
projects for
Primary Care
Trusts.
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